Thursday, February 14, 2013

Television as a Multiviewing Experience

Over the years it is clear that television has evolved into a whole new experience. We have gone from waking up early so we don’t miss our favorite morning television show, to being able to DVR our shows in order to watch them at any point in time. In the past, people would talk to their friends about the most recent episode the next day at school, but times have changed in this sense as well. Now, we are able to have a whole new experience while watching television.
It is clear today that when people watch television they are also using other devices, such as cell phones or laptops, or what is now called “second screens.” By using these second screens, the audiences are becoming more engaged in their television experience. A term that can be used for this is active-audience theories. “These active-audience theories do not attempt to understand what the media do to people, but rather, focus on assessing what people do with media”(Baran and Davis 242). Using a second screen allows television producers to know what the audience thinks of a particular episode or about certain characters. It shows what people are doing to further engage in their television show.
At first, the second screen viewing threatened the broadcast industry, but now it has seemed to help them capture an audience. Second screen television usage is done in a variety of ways. Many people are using their cell phones or laptops while watching their favorite shows. This allows them to contact their friends through text messages, tweet about something happening during the show, post a Facebook status, or even communicate in online forums specifically made for the show.
Many networks today are trying to create Facebook pages, Twitter accounts, Fan forum sites, and even apps for the Iphone or Ipad. They are doing this because they want the audience to be active and constantly talking about the television show. “Up to now, it’s been an unexplored spot, an intersection that is attempting to blend the old guard and the new. In one corner, the powerful, long-running powerhouse of broadcasting; and in the other, the impish, unpredictable field of social media” (Ashword).  For example, on Twitter, not only are there television show accounts, but also individual characters from these shows, as well as the actual actors and actresses. People are able to communicate with all of these accounts and be informed of sneak peeks, when the show is airing, etc.  These uses of social media are helping producers get feedback on their shows by getting audience’s reactions. “It turns every episode, every newscast into a live focus group. We’ll know instantly the pulse of the show, the overriding sentiment, what parts draw the most heat” (Ashword). Social networks are able to help capture ratings as well. “Nielsen Holdings NV, the television viewership measurement company, said on Monday it will partner with Twitter to publish a new set of ratings that measure chatter on Twitter about TV programming” (Shih). Now, Television programmers do not have to rely solely on ratings and research, which can be costly.

10 comments:

  1. Disney Media Distribution has been a pioneer in this multi-screening delivery. Senior vice-president and managing director, Mr. Gilby states, “It is more than just showing Disney movies or Disney channels like ESPN on different screens. It is also about making the experience more personalized and engaging” (Tham). For example, Grey’s Anatomy has an app for the iPad. “While users are watching the show on TV, the app picks up sound cues from it with the iPad’s built-in microphone, and streams quizzes and bonus content that synchronizes with what is happening on TV” (Tham). The audience can be more engaged with the show, rather than just simply watching it.
    It is evident that there is more and more second screen viewing that is being developed as time goes on. Thought the networks felt threatened at first, they have learned to adapt to this screen viewing. This also helps with their advertising, since there are so many different screens and apps. Although this is true, it does seem that the second screen viewing may take away from the full experience of viewing just the television. Instead now, we are multitasking, and may not capture the full details of an episode as we would if we were not on another device. Either way, it is clear that multiviewing is here, but it is up to the broadcasters to decide if social media and apps will be a permanent thing.

    Works Cited

    Ashworth, Susan. "Defining the TV Experience: Broadcasters Make Moves to Social Media, 'second Screen'" TV Technology 30.1 (2012): 1. Print.

    Baran, Stanley J. and Dennis K. Davis, eds. Mass Communication Theory: Foundations, Ferment and Future, 6th ed. (Boston: Wadsworth Cengage Learning, 2012).
    Shih, Gary. "Twitter and Nielsen Pair up to Publish New 'social TV' Ratings." Technology. N.p., n.d. Web. 14 Feb. 2013.
    Tham, Irene. "Reaching the Multi-screen Audience: Disney Exec Tells How His Company Is Leading the Way in Delivering a Multiple TV Experience." The Straits Times. N.p., n.d. Web. 13 Feb. 2013.

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  2. The multiviewing experience is helping to bring us into the new golden age of television.

    While that may seem like an extreme statement, when you break down today’s schedule of television shows, you have a combination of high rated, somewhat lackluster programing (like reality shows) and critical darlings. Shows that may not soar in the ratings, but are such quality television with such devoted fan bases that networks are forced to keep them on the air. Years ago, one couldn’t really dissect the fan base of a show without doing extensive research. Today, however, all someone has to do is search a hashtag on twitter, and they can see exactly how many people are interested in their program. Countless shows have survived and thrived solely based on their fans activities in the cyber world. NBC sitcoms Parks and Recreation and Community were both cancelled due to poor ratings, and brought back because of their huge demand in fan forums and on social networking sites like Twitter and Facebook.

    In a recent article entitled “Twitter and Nielsen pair up to publish new “social TV” ratings”, author Garry Shih discusses Nielsen’s new plan to monitor Twitter chatter as it relates to television programming. “The new ratings will measure the number of people discussing a show on Twitter, as well as those who are exposed to the chatter, to provide the "precise size of the audience and effect of social TV to TV programming," Nielsen said” (1). Personally, I think this is genius. The way a show gathers more viewers is by chatter. When I show gathers enough attention in the world of social media, more people will want to watch it, just to see what the fuss is about. Shows like Girls, Dexter, and The Walking Dead have all succeeded to the conversation they have created online. Girls recently premiered with its highest numbers to date, and The Walking Dead and Dexter have a steady increase of viewers in EVERY episode.
    Television networks are wising up to the multiviewing effect, and bringing it past just social media. I recently attended a meeting at Showtime where they presented the new app they were rolling out – an app that will take multiviewing to a whole new level. If you have the app open on your tablet, it constantly listens for Showtime programming. Upon hearing the programming, the app offers you an interactive experience, including behind the scenes looks and polls that other viewers are taking at the exact same time. It makes you part of the viewing experience in a way that has never been done before. You’re immersing yourself in that program. The app allows you to multi task without ever losing focus from the show at hand, thus making you ever more invested in it. Baran and Davis discuss the information processing theory that suggests that we aren’t capable of taking in all of the media content we’re exposed to because its happening so fast, as well as the elaboration likelihood model, that suggests the more interest we have in something the more information we can take in (262). By giving you a multiviewing experience that is completely focused on one program, networks are almost making you take in more information, because they are piquing your interest and involving you in their programming.

    Baran, Stanley J., and Dennis K. Davis. Mass Communication Theory: Foundations, Ferment, and Future. 6th ed. Belmont, CA: Wadsworth Pub., 1995. 241-276. Print.

    Shih, Gerry. "Twitter and Nielsen Pair up to Publish New "social TV" Ratings." Reuters [San Francisco] 17 Dec. 2012

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  3. With the inventions of social media, smart phones, and handheld tablets, it is undeniable that television is rapidly evolving into a multiviewing experience. Television networks have definitely picked up on the new habit of viewing while having a device in hand. Today many shows have their own websites, apps, Twitter and Facebook accounts. This allows for a greater fan base and helps to build greater interest and provides an outlet for fans to react. This is a positive for both the network and the viewer. The viewing experience is enhanced as the show is taken to a whole new level beyond the screen.
    Multiviewing has become such a popular phenomenon that Nielsen has set up a new ratings system to measure the Twitter conversation during the particular show. This system will be up and running in the fall and is called the "Nielsen Twitter TV Rating." In the past few years, it seems as though Twitter has become to the go to social media outlet when it comes to voicing your opinion during a television show. "Twitter's convergence with television has been on display during sporting and major news events, which have provided some of the biggest viewership moments for both broadcasters and the social media company (Shih)." Twitter has especially began to play a big part in sporting events. During the NBA Slam Dunk Competition this past weekend, the fans were actually given the opportunity to vote on the winner by hash tagging the participants name on Twitter. I thought of this is such a unique way to get fans involved. Once viewers can involve themselves in what they are watching it is sure to increase the interest. While it is very interesting idea to try to track the overall reaction to shows based on Twitter, I question how accurate this could really be. It is a possibility that people will tweet about the show without actually hash tagging it or mentioning the show name. Brad Adgate, who is an analyst for Horizon Media makes an interesting point of how the comments correlate with the overall effectiveness of the show. "It lets producers and creative directors know if the storyline is working, like a huge focus group," Adgate said. "But I don't think you can translate comments to ratings for a show. Right now I think the bark right now is bigger than its bite (Shih)."
    From my experience with social media, it seems that the most talked about television events usually involve sports or reality tv. It just so happens that this is not a coincidence, because these are two of the most popular genres. The Nielsen Tops of 2012 list showed that 7 of the top 10 prime tv programs were either sporting events or reality shows (Nielsen). It was interesting that for the second year in a row only two scripted shows made this list (Nielsen).
    In my mind the biggest negative to the multiviewing experience is that often times it forces the viewer to watch the program at the specific live time. Due to all the chatter on social media, the outcome of the program will instantly be spoiled if you choose to watch at a later time. I experienced this during the Summer Olympics. Due to the time difference, Twitter was abuzz with event results before the event had even aired in the US. I literally had to stay off social media or the viewing experience would be ruined.
    Overall, I think the positives outweigh the negatives with multiviewing. Fans are now more involved in their programs then ever and have the opportunity to interact with others to instantly get their opinions. Networks will continue to utilize websites, apps and social media to continue an increase in viewership and fan involvement.

    Shih, Gerry. "Twitter and Nielsen Pair up to Publish New "social TV" Ratings." Reuters [San Francisco] 17 Dec. 2012

    Nielsenwire. N.p., 11 Dec. 2012. Web. 17 Feb. 2013. .

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  4. Part 1/2

    There is no doubt that rise of social media and mobile devices has transformed the television industry not only for viewers but for networks as well. Traditional ratings are no longer the primary way in which a program’s popularity is measured. Today, the amount of online buzz a show gathers and its level of viewer participation are becoming increasingly important. Demonstrating the growing level of influence of social media, Nielsen is working with Twitter to measure the amount of attention television shows gather on the site (Shih 1). The new form of measurement will examine the effect of social networking on programming, as well as provide information about the size of the audience that is tweeting (Shih 1). Given my personal observations of shows that I currently follow on Twitter, I am interesting to see what results these measurements will yield.

    Interestingly, I have found that longstanding ratings giants have a much less significant presence on Twitter than programs that have smaller audiences but are more critically acclaimed. CSI and NCIS, for example, are two of the most-watched shows on TV yet their Twitter accounts are only updated several times a week, mostly with simple promotions about upcoming episodes and retweets of castmembers’ posts. Community and Portlandia, in contrast, are two examples of shows that provide an extremely interactive social media experience to their fans. Both accounts live-tweet current episodes, consistently retweet fan messages, host creative contests and create trending hashtags. In fact, Portlandia takes online interaction a step further by allowing one fan per week to take over the show’s official account and guest-tweet for a week. While they may not have the large ratings numbers of shows like NCIS, they have dedicated fanbases and take time to foster a relationship with them. In a sea of reality-competition shows, The Voice was able to break out and become a hit largely because of its strong social media presence. Mark Burnett, its executive producer, has argued that “advertisers should value programs that can attract a high level of social media engagement from viewers” (Shih 1). If this belief takes hold, then there will likely be more hope for critically-acclaimed shows like Community that have small but highly engaged fanbases.

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  5. Part 2/2

    If traditional television ratings are no longer the sole form of measurement, TV shows will have a better chance of survival. In the past, networks mostly targeted a national audience and appealed to universal values, but this practice is now less prioritized in the wake of competing niche markets and new technology (Curtin 284). There is now a tendency of media companies to appeal to either broad or niche audiences (Curtin 284). In light of this, it is interesting to note the current status of NBC. A long-struggling network, it has many shows that have relatively low viewership but are critical and pop culture favorites, such as 30 Rock. Although it has many of these fan favorites, the network announced last year that it would be making a transition to “broad appeal” programming in an attempt to pull in bigger ratings. One of these broad comedies, Animal Practice, was a ratings failure and was cancelled soon after it premiered. I have since read a number of articles with critics questioning the network’s new direction, and what can be done to save it. If social media monitoring truly does take hold as a new form of television measurement, then NBC may choose to focus on its critical darlings and cult favorites once again.

    Curtin, Michael. "On Edge: Culture Industries in the Neo-Network Era." Media Studies Reader (2012): 275-87. Web. 17 Feb. 2013.

    Shih, Gerry. "Twitter and Nielsen Pair up to Publish New "Social TV" Ratings." Reuters. 17 Dec. 2012. Web. 17 Feb. 2013.

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  6. Television has evolved more and more as technology advances. We can now record TV shows on the DVR, instead of the hassle of recording on a VHS. DVR allows us to watch shows whenever we want. We are able to access our favorite shows and movies on tablets, laptops, and smartphones thanks to new technology. Sometimes people even use these technologies, while watching a show on their TV set. This is called “second screen.” The viewers are commenting or reading what others are saying about the show that they are currently watching. Viewers are even texting their friends discussing about what is occurring in the show. TV shows even have hashtags at the bottom of the screen so that the audience is reminded to tweet during the show. TV shows and actors have twitters and Facebooks to involve their audience more. Sometimes the actors and actresses even live tweet during the shows, answering questions from fans.
    Companies are taking advantage of the actions of the audiences. Nielsen, originally, measured TV viewership. However, due to the advancement in media and technology, the company is partnering with Twitter. The two companies are working together to publish a new measurement. The new measurement is called the “Nielsen Twitter TV Ratings,” which will “measure the chatter on twitter about TV programs” (Shih). This is “seeks to tap into the stream of viewer commentary and armchair musings generated on "second screens" - the smartphones and tablets perched on Twitter users' laps while they watch” (Shih). Not only is this useful for the shows, but also the advertisers, “The new ratings will measure the number of people discussing a show on Twitter, as well as those who are exposed to the chatter, to provide the ‘precise size of the audience and effect of social TV to TV programming’“ (Shih). After the recent Grammys, news organizations released the most tweeted about moments. The LA Times states, “According Networked Insights, a social media analytics firm, the show's most popular moment -- at least for Twitter users -- occurred while Jay-Z, The-Dream and Frank Ocean were onstage accepting the Grammy for rap/sung collaboration…. According Networked Insights, a social media analytics firm, the show's most popular moment -- at least for Twitter users -- occurred while Jay-Z, The-Dream and Frank Ocean were onstage accepting the Grammy for rap/sung collaboration” (Lowery). Over the next few years, the use of Twitter will be more than we can imagine now for studies.

    Baran, Stanley J., and Dennis K. Davis. Mass Communication Theory: Foundations, Ferment, and Future. 6th ed. Belmont, CA: Wadsworth Pub., 1995. 241-276. Print.



    Shih, Gerry. "Twitter and Nielsen Pair up to Publish New "social TV" Ratings." Reuters [San Francisco] 17 Dec. 2012

    Lowery, Wesley. “Grammys 2013: Jay-Z joke, Rihanna top social media buzz.” Los Angeles Times. 11 February 2013. Web. 17 February 2013.

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  7. Part 1

    Moving from last week’s discussion on blog titled: Hollywoodization of the News by Stephanie Matuszkiewicz, which was about the changing relationship of media to its audience; another aspect and phenomena of this changing relationship is the use of second screens and the multiviewing of television shows. This phenomenon as blog user, clgiblin in his or her post states that now, more than ever the viewing of television shows has evolved and changed from watching it when it was on television, to watching it on different screens and platforms such on cell phones and computer screens. This being another effect of the ever changing relationship that new technology and social media has on traditional media (television and news industries). Even so, the use of second screens to watch television is just another way to accommodate the ever changing relationship that the media has with its audiences.
    As I mention in a previous blog post comment, quoting "Understanding the Participatory News Consumer.", “In this new multi-platform media environment, people’s relationship to news is becoming portable, personalized, and participatory,” (Purcell, 2). This quote, which I feel can be adapted to television too, explains that the new multi-platform media has changed is people’s relationships to news (or television) so that it is much more fitting, customized and more involving. More and more we are witnessing industries such as the news and television industries adapting to and changing in regards to technology, social media and for its audiences.
    A direct example is of how twitter and Nielsen TV ratings are teaming up to try a new system of measuring TV ratings data. In the article, “Twitter and Nielsen Pair up to Publish New "social TV" Ratings,” by Gerry Shih; mentions

    “The new measurement, dubbed the "Nielsen Twitter TV Rating," seeks to tap into the stream of viewer commentary and armchair musings generated on "second screens" - the smartphones and tablets perched on Twitter users' laps while they watch, say, Monday Night Football or the latest episode of "Homeland" on their TVs. The new ratings, to be launched next fall, arrive at a moment when media and advertising industry executives say they are observing a shift in TV viewing habits that include the rise of "second screen" use. (Shih,1).

    In this quote Shih is stating that Nielsen is investing on ratings research about the growing use of second screens. Basically the media and advertisers are taking notice of second screen use and are judging is influence and importance.

    Part 1

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  8. Part 2

    In this article there is a major point about social engagement,
    “Mark Burnett, executive producer of NBC's hit "The Voice," argued that advertisers should value programs that can attract a high level of social media engagement from viewers. Deeply embedded social media elements, such as live Twitter polls, were critical in driving "The Voice" to the top of the Tuesday night ratings among viewers between 18 to 49, Burnett said. "If you're an advertiser, wouldn't you want to know whether people are watching this show passively or if they're actively engaged in the viewing experience?" Burnett said.” (Shih, 1).

    This quote is also suggesting that advertisers should take notice of the importance Twitter and second screen use as a way to assess if an audience is properly and enthusiastically engaged to their programming. For engagement plays an important role in the new and changing relationship traditional media has with its social media crazed audiences.

    As we see with the article, “Nielsen Tops of 2012: Television,” by Nielsen there is also a shift in the popularity if Cable TV programs over Network TV programming in which network TV has seen a big decrease in viewership of its TV programs. Network TV gains much of its profit from its advertising sponsors and thus relies on advertisements. With less people viewing broadcast TV programming, its losing profit. By investing in multiviewing, multi-platform second screens, social media technology can prove to be a smart move in helping Network TV ratings rise. This allows for advertisements to be spread out onto new media platforms and technology (like second screens) where people are more likely to watch not only the show but the commercial advertising its product and showing and proving to advertisers that there is still money to be spent on broadcast TV.
    Overall investment by Broadcast/ Network TV in second screen technology and research is a smart and capital-raising move to help save them from its downturn. This is also a smart move because traditional media has to understand, notice and make changes because the very relationship the media and its audience have has changed quite drastically.

    Work Cited
    Shih, Gerry. "Twitter and Nielsen Pair up to Publish New "social TV" Ratings." Reuters [San Francisco] 17 Dec. 2012
    Nielsenwire. N.p., 11 Dec. 2012. Web. 17 Feb. 2013. .
    Purcell, Kristen, Lee Rainie, Amy Mitchell, Tom Rosenstiel, and Kenny Olmstead. "Understanding the Participatory News Consumer." Pew Research Center, 1 Mar. 2010. Web. 9 Feb. 2013.

    Part 2

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  9. For years, television has had Neilson ratings to get feedback on how a show is doing. Neilson would select families to serve as a sample size of the country to track their viewing habits. Over the past few years’ technology has advanced and social media is being implemented more into television feedback, at times providing more valuable answers as to what people think of a show than Neilson. As technology advances it is growing ever apparent that viewers of TV shows are going to continue to use social media to stay connected with their favorite characters, shows, as well as cast members.
    In todays media age people like to interact with the media they consume. Twitter has become one of the top social media choices when it comes to audience involvement. Baran states that active audience theories "...focus on assessing what people do with media" (Baran, 242). The active audience theory helps to explain how people have started to interact with the media that they consume. Neilson recently brought Twitter into the ratings game by measuring the commentary of shows (Shih). "The new measurement, dubbed the "Nielsen Twitter TV Rating," seeks to tap into the stream of viewer commentary and armchair musings generated on "second screens" " (Shih). This new ratings system seems to be moving in the right direction as producers such as Mark Burnett of the NBC show 'The Voice' believes that it will become more important for advertisers to see that the audience is engaged with the shows that they are watching (Shih).
    One way in which second screens are improving viewership and showing the active audience theory at work is on CNN. Many of the programs on CNN allow viewers to be reporters with iReport, which is a way for anyone to help report new breaking stories to the news network. This is yet another way that shows how the audience is engaging with the programs that are on television.
    Another great example of multi viewing and using a second screen is when Howard Stern was tweeting while his movie Private Parts was on television. Stern provided commentary to his twitter followers, which provided them an inside, look to what really happened during the creation of the movie (Kafka). This is something that has revolutionized how multi viewing and attracted many to tune into the movie so they could learn the behind the scenes details. The Neilson and Twitter rating system mostly encompasses, "...the idea of using Twitter to augment TV–particularly live TV–is something that Twitter’s executives have been actively promoting for some time now" (Kafka).
    Howard Stern's tweet commentary only adds the active audience theory that people like to do more than just be passive when they consume media. A viewer would rather interact with a show because it makes the viewer feel more involved. I believe that the active audience will not only help future shows as it has been shown that the Neilson ratings are not always the most accurate due to the buzz that surrounds many shows on twitter.

    Works Cited
    Baran, Stanley J., and Dennis K. Davis. Mass Communication Theory: Foundations, Ferment, and Future. 6th ed. Belmont, CA: Wadsworth Pub., 1995. 241-276. Print.


    Kafka, Peter. "Howard Stern and Twitter Just Made Me Watch "Private Parts" Again." AllThingsD. N.p., 12 Feb. 2011. Web. 18 Feb. 2013. Kafka, Peter. "Howard Stern and Twitter Just Made Me Watch "Private Parts" Again." AllThingsD. N.p., 12 Feb. 2011. Web. 18 Feb. 2013.
    Shih, Gerry. "Twitter and Nielsen Pair up to Publish New "social TV" Ratings." Reuters [San Francisco] 17 Dec. 2012

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  10. When we grew up television shows were children friendly such as Barney and Sesame Street. Now if you think about children are growing up at a rapid past watching Toddlers and Tiaras or Secret Life of the American Teenager. Television shows are no longer appropriate for kids to watch, but TV shows are incorporating social media into their episodes, which is a very smart marketing tool. For example, a TV show can insert hashtags and the viewers can tweet at this hashtag. The audience can also communicate one-on-one with the actors and actresses as more shows are being taped beforehand so that they can provide live tweeting as more of a conversational tool on social media. This makes the viewer feel more special Commercial breaks are perfect for live tweeting because it gives the viewer a chance to tweet at the character without missing a trick on the show.

    Did you know that social media is being utilized in every form of society? Even our President is using Twitter to get his ideas and beliefs out their to the public. “Twitter's convergence with television has been on display during sporting and major news events, which have provided some of the biggest viewership moments for both broadcasters and the social media company” (Shih). If you go onto Twitter during a Presidential address, most likely it will be the topic of 140 characters or less at that moment. It is a really smart and logical decision for Obama to use social media as a positive. Statistics show that people spend more time on social media than anything else daily. Social media is our future so why not change our future through engaging in social media?

    Shih mentions that Twitter highlights some of the biggest moments. One of the most recent would be the Super bowl. During the Super bowl, the tweeting was going nuts especially when it came time for Beyoncé to sing during the Half-Time show. Our biggest events that are now on Twitter are allowing the younger generation to get fully involved. My generation is much more likely to Tweet about the Super bowl than actually watch it. Even social media sites such as YouTube can allow television shows to air sneak peaks or actors to comment on a dramatic situation. This gives the audience a shot to comment on the video on YouTube or utilize another form of media such as Twitter. Through the comments, the writers can get feedback of what the audience actually wants to see or hear. It is a great way to weight the positive and negative opinions.

    TV shows have become so stereotypical that reality TV and promiscuous reality shows are taking over the channels. The biggest things on TV are so trivial and yet so popular due to the fact of Social media. If you think about how famous the Kardashians are it is because they are constantly in the media spotlight and tweeting about their own lives. They really don’t have a talent, but are idolized by young girls everywhere. Their show first aired in 2007 and is still being filmed today, which is many years later. Have television shows helped or hurt our generations? It is great that you can Tweet about a show while watching it at the same time, but I can only worry where TV can go from here.

    Works Cited
    "Nielsen Tops of 2012: Television." N.p., n.d. Web. 17 Feb. 2013.

    Shih, Gerry. "Twitter and Nielsen Pair up to Publish New Social TV Ratings." Reuters. Thomson Reuters, 17 Dec. 2012. Web. 17 Feb. 2013.

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